Topcon Solutions Professional Services Group is comprised of a diverse team of experts supporting customers nationwide; our local technical instructors and support teams collaborate across all AEC disciplines to provide Autodesk software and Topcon positioning solutions. This unique blend of talent within one organization sets Topcon Solutions above the rest.
Our team of experts assist through online live instructor-led training, in-person classroom & field training, technical support & consulting over the phone, email, and remote sessions to ensure your team gets the answers they need and get back to work quickly.
What you can expect from our technical support team
We work hard to make sure you have the support you need, when you need it. Whether on the job site or in the office, we can help! Depending on your support package you’ll have access to:
In-House Experts
Our support team acts as an extension of your business. We’ll work in collaboration with your internal teams to transfer knowledge, solve issues, and build expertise between teams.
Designated Technical Team Leaders
Topcon Solutions offers management team leaders to proactively monitor open tickets, lead account reviews, and manage escalations. They’ll also act as a technical liaison to gather feedback and champion needs and goals internally to ensure your team and business remains productive.
Enhanced Customized Support
We provide a variety of options to further support customers who choose to take the next steps in product implementation, workflow processes, and customized applications to improve business development. *additional fees may apply
How can we help?
Software Support
For any Autodesk, Bluebeam, or other software-related questions, our software support team is ready to help!
(888) 611-1209
softwaresupport@topconsolutions.com
Topcon / Hardware Support
All things Topcon. Expert support for your equipment and software, including the former MAGNET platform—now Topcon Software.
(888) 611-1209
support@topconsolutions.com
Customer Care Support Options
More than support — a true partner.
Get expert help, personalized training, and proactive problem-solving designed around your needs.
STANDARD
Response time
2-Hour
Unlimited phone & email technical support
Yes
Remote desktop assistance
Yes
New customer & annual guided account navigation
Yes
10% discount on public training classes
No
10% discount on consulting & custom training
No
Unlimited access to Solutions U
No
Autodesk® Briefcase tools plug-in (Autodesk customers only)
No
PREMIUM
Response time
Priority
Unlimited phone & email technical support
Yes
Remote desktop assistance
Yes
New customer & annual guided account navigation
Yes
10% discount on public training classes
Yes
10% discount on consulting & custom training
Yes
Unlimited access to Solutions U
Yes
Autodesk® Briefcase tools plug-in (Autodesk customers only)
Yes