Customer Care Support

Technical support (888) 611-1209 |

Topcon Solutions Professional Services Group is comprised of a diverse team of experts supporting customers nationwide; our local technical instructors and support teams collaborate across all AEC disciplines to provide Autodesk software and Topcon positioning solutions. This unique blend of talent within one organization sets Topcon Solutions above the rest.

Our team of experts assist through online live instructor-led training, in-person classroom & field training, technical support & consulting over the phone, email, and remote sessions to ensure your team gets the answers they need and get back to work quickly.

What you can expect from our technical support team

We work hard to make sure you have the support you need, when you need it. Whether on the job site or in the office, we can help! Depending on your support package you’ll have access to:

In-House Experts

Our support team acts as an extension of your business. We’ll work in collaboration with your internal teams to transfer knowledge, solve issues, and build expertise between teams.

Designated Technical Team Leaders

Topcon Solutions offers management team leaders to proactively monitor open tickets, lead account reviews, and manage escalations. They’ll also act as a technical liaison to gather feedback and champion needs and goals internally to ensure your team and business remains productive.

Enhanced Customized Support, Training & Consultation*

We provide a variety of options to further support customers who choose to take the next steps in product implementation, workflow processes, and customized applications to improve business development.*additional fees may apply

Customer Care Support Options

Feature	STANDARD	PREMIUM
Response time	2-Hour	Priority
Unlimited phone & email technical support
Remote desktop assistance
New customer & annual guided account navigation
10% discount on public training classes
10% discount on consulting & custom training
Unlimited access to Solutions U
Autodesk® Briefcase tools plug-in (Autodesk customers only)