Professional Services
Supporting the Project Lifecycle
Topcon Solutions was designed with the AEC customer in mind in order to offer a new alternative. We do not only support one sector of the construction project but rather the entire life cycle. How do we do this? We do this through our National Professional Service Group. Just like you, our teams are working within the full construction field to office product line day in and day out. The difference is they are working side by side with their technical counterparts, hardware, software, and everything in between. Topcon Solutions focuses on supporting our customers through productivity workflows – and when necessary, solution workarounds. Our teams do all of this and more because after all, Solutions is Our Middle Name.
Technical support (888) 611-1209 |
What makes us different?
Our Professional Services Group differentiator is our intimate relationships with Autodesk, Topcon Positioning and our partners, to extend product expertise and integration workflows across product lines to our valued customers.
Training
Online live Instructor-led product & workflow sessions
Consulting
One-on-one remote desktop sessions to increase productivity on projects
Support
Technical assistance over the phone, email, or remote sessions
Training vs. Consulting
Training
Topcon Solutions utilizes trainers/instructors to share information and/or teach skills. Training is most often delivered in our open enrollment public classes or through specific company focused custom training. Training is delivered in a live instructor led classroom environment, with options for in-person and online.View Calendar >
Consulting
Consulting is defined as a process for partnering with customers to analyze the current condition and recommend a path forward. Consultants play a significant role in the agreed upon deliverables alongside our Instructors and Implementation team.
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