ISO-9001: 2000 Registration and the TQMS Quest:

Topcon Positioning Systems (TPS) has been awarded registration to the ISO-9001:2000 International Standard. ISO-9001 Certification is recognized throughout the world as having an approved and continuously assessed Quality Management System. Certification is a testament to our commitment to provide quality products and services to our Dealers and Customers by assuring continuous improvement and monitoring of our processes. We call this improvement system, TQMS or Topcon’s Quality Management System.

These relentless improvements are driven by our dedication to customer satisfaction. This is a trust you have placed in us to deliver quality and reliable products to you. It is matched by our courteous and competent staff and partnered suppliers to respond to your expected needs.
It is a well known fact that this industry demands higher performing and more reliable products. With TQMS, we are able to adapt to these demands by clearly defining our responsibilities and having a fully documented quality system.

ISO-9001 Certification and TQMS further explained

Management Responsibility & Planning – At TPS, our management reviews the strategy and logistics for determining the policies, goals, and commitments. We measure the implementation and effectiveness of the processes through the use of key metrics to keep us on track.

Resource Management - It’s all about people. We hire smart, highly skilled and experienced people to meet the demands of our industry. These demands are reflected in our pride and team approach to obtain the very best results. Products are scrutinized using sophisticated equipment and software to achieve conformity of instruments and systems prior to design release and final shipment.

Product Realization - Once the TPS Sales and Marketing functions identify your requirements, the baton is passed to our product management and design groups. We all then link together with manufacturing, service and support to assure we have met your needs by using written procedures, plan maps, forms, checklists, and communication tools such as Dealer News and Technical Service Bulletins.

Measurement, Analysis and Improvement – It’s a relentless journey but an absolute necessity to continue to collecting and analyzing data to continue the cycle of improvement. We measure your satisfaction as an integral resource for keeping us focused and on track.

ISO 900-1:2000 registration has and will continue to strengthen our position as the leading supplier of Survey, Laser, Machine Control and Global Positioning Systems throughout the world. You can be assured that every effort is being made to add value to our products, processes and services as reflected in our Quality Statement:

To achieve the highest level of quality throughout the company by empowering all employees in their pursuit of continuous improvement of our processes.

John Beaver
Director of Quality Assurance
www.topcon.com
925-245-8300